We sell and rent Crystal Mountain Water Coolers
Every now and then, we get a call from a frantic W.E.T.*-Head (*Water Enthusiasts Team) saying no water will come out of their cooler. We know how they feel – we can’t live without our “Life’s Drink,” either!
If this happens to you, here are a few troubleshooting tips.
1. If NO water comes out of either faucet, the water in the reservoir may have frozen. Unplug the unit and allow the water to thaw. This may take several hours, so be patient. Meanwhile, on the back of the cooler, there is a thermostat. Turn it counter-clockwise about 90°. AND, be sure your cooler is about 3″ away from the wall.
2. If water comes out of the faucet and slowly dwindles from a stream to a trickle to a drop then stops, your air filter inside the reservoir may have become wet and the bottle is airlocked.
3. take the bottle off the cooler.
4. pull the pin out of the back of the top of the cooler.
5. rotate the top ring about two inches counter-clockwise and lift off the cooler.
6. on the bottom of the top ring there is a silver dollar size air filter cap - pull it off.
7. dry this cap using a paper towel or dish towel.
8. make sure the floating plug inside the air filter moves up and down freely and is not wet.
9. reassemble.
10. Enjoy “Life’s Drink!”
There are excellent instructions AND PHOTOS on the Crystal Mountain Water Cooler Corp website. Click on the line that says “Cleaning & Sanitisation and Removal and Installation.“ A PDF file will download. Scroll half way down on page 8 (or page 3 of 12 in the PDF file) under “Removal and Installation.” Especially see figures 6-1 and 7-1 on page 9 (page 4 of 12 in the PDF file.)
If none of that works, give us a jingle at 512-454-2100 and we’ll come up with something else to try. Enjoy!
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